Introducing the Reef Seekers Repair Repeat Offender Program. The
premise is very simple. If you keep bring your scuba gear (reg, octo,
BC) to us for the regular/annual service, we'll knock 33% off of the
charge. And to be clear, that's 33% off BOTH the labor AND the
parts.
The only catch is that the gear must have been serviced by Reef
Seekers repair guru Robert Stark within the previous 18 months. We
think that's a pretty generous time frame. Most mfgs recommend that
you service your regs and octos every 12 months (a very few suggest
two years). But we know that many of you don't do that. You go 14
months, or 16 months, or whenever your next trip is going to be.
For those of you who have been servicing your gear regularly with
us, you're already enrolled/qualified for this program. For those of
you who haven't, bring your gear in for servicing and get yourself
qualified. (Even without the discount, our regular repair rates are
still cheaper than most other places.)
And there's a bonus we'll throw in. If, during that 18-month
(maximum - no grace period, not even a day, beyond the 18 months)
timeframe, you need a bench check for your gear, bring it on by and
we'll do it at no charge. Just to be clear, this does NOT reset you
as a Repeat Offender and start the 18-month clock again. But if
you're not sure if your gear's working the way it should, bring it
on by and we'll see what's what. And if it DOES need early service,
we'll tell you and then THAT would start the 18-month clock again.
A lot of divers don't realize that the mfgs have been cutting
back on warranty periods and conditions. The days of free parts and
labor for as long as you own the gear are long gone. Most warranties
go no further than two years against defects and some are as little
as a year. And even one mfg who still has a
"parts-for-life" program makes it contingent on 12-month
inspections and if you miss one, you're done. So we think what we're
proposing (18 months) is not only a step forward, but also reflects
the reality of how divers get their gear serviced. It saves you
money, means your gear gets looked at regularly, works for us in
terms of repeat business, and all of those things are good all
around.
The other fact that a lot of people don't realize is that Reef
Seekers is one of the few operations around where we still do the
repairs ourselves in-house (Robert's house, actually). Many stores
in the SoCal area have cut back on their in-house repair services
and farm it out to an outside contractor (who used to work for us,
actually). Now there's nothing wrong with this but the point is that
if you go to store A and aren't satisfied and the following year go
to store B, you may not be making the change you think you‘re
making.
At Reef Seekers, you know who you're dealing with. If you've got
a question or problem, you can go directly back to the actual person
(Robert) who did the work. You'll also get quicker turnaround time
from us when needed because we don't have to wait for an outside
contractor to come pick up gear, service it, and then get it
returned. If you miss their pickup day by a day, then it'll be
another week before your gear goes out.
With Reef Seekers, you drop it off (Robert's at
Manchester/Lincoln near LAX) and Robert can start working on it
quickly. You can also ship the gear to us or, for an extra $35, we
have a Concierge Service where Robert will come to you to get the
gear (within the LA area) and will deliver it back to you when
finished.
But the bottom line with anyone doing repairs is, what's the
quality of the work? Robert has been our repair guy for almost a
decade now, and he does excellent work. We are still an authorized
dealer and repair center for a number of mfgs, and even for ones we
aren't, we still are able to get their parts so we don't use generic
stuff.
So when's it's time to service your gear, Reef Seekers should be
your first choice. If you have any questions about this, please feel
free to give us a call either at 310/652-4990 or our direct repair
number of 310/947-8523.